Refund Policy

FitVi 90-Day Money-Back Guarantee
We stand by our products and want you to be completely satisfied with your purchase. That's why we offer a 90-Day Money-Back Guarantee.

How It Works:

Try FitVi risk-free! If you don't love it, follow the plan, and we’ll give you your money back within 90 days—no stress, no worries!

How to Request a Refund:

  1. Contact our customer support team at info@myfitvi.com with your order number and reason for the return.
  2. Our team will provide you with instructions on returning the product.
  3. Once we receive the returned item, we’ll process your refund within 5-7 business days.

Refund Conditions:

  • Refunds are available only for purchases made directly through our official website.

  • The 90-day refund period begins on the date your order is marked as delivered.

  • You may be required to return the product (even if used) to be eligible for a refund.

  • Shipping is free for all customers; however, the shipping cost covered by our business is non-refundable.

  • Payment processor fees (e.g., card transaction fees) are also non-refundable.

  • If your product arrived damaged or defective, please contact us immediately for a replacement.

We are committed to making your experience with FitVi as smooth as possible. If you have any questions, feel free to reach out to us at info@myfitvi.com.